FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time. Your order will ship 1-2 business days after production.  Our average shipping times are 15-21 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all : name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and be processed as a return before receiving a refund.

NO RETURNS OR REFUNDS ON CUSTOM ITEMS.

Can I cancel my order?
You are able to cancel your order with no penalty! CUSTOM orders may not be cancelled or returned. You must cancel your non custom order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm the correct address. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

What is your turnaround time?

Our turnaround time will be up to 10-21 business days and we strive to have them out faster. During holiday rush times this is subject to change. When products are posted, we are very open regarding our turnaround time. Please remember these items are handmade and do require a little time to create..

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

How do we contact you?

You can reach us at colescreationsphila@gmail.com. We love hearing from our customers! Our customer service team is available to answer any questions and/or inquiries. Please allow 24 hours (not including weekends or holidays) for a response.

That being said, we stand behind everything we sell, and your satisfaction is our TOP priority. If you are not in love with your purchase for some reason, please reach out via email so we can work on a resolution 🖤

Please be sure to double check that your address is correct on your invoice. ♥ If you have any questions or concerns please email us at colescreationsphila@gmail.com